Cancellation & Refund Policy

Last Updated: October 19, 2026

Better Golf Miami reserves lesson times specifically for each student. Because scheduled appointment times may prevent other students from booking that time, the following cancellation and refund policy applies to lesson reservations.

Cancellations and Rescheduling

Customers may cancel or reschedule a lesson at least 24 hours before the scheduled lesson time without losing the value of the lesson.

When proper notice is provided, any amount already paid will generally remain as a credit with Better Golf Miami that may be applied toward a rescheduled lesson, rather than being refunded to the original payment method.

Our goal is to make reasonable accommodations when plans change while also protecting lesson times that have been reserved specifically for each student.

Late Cancellations

Lessons canceled less than 24 hours before the scheduled start time may be considered used and may be charged in full.

Payments associated with a late cancellation are generally not eligible for a refund or account credit.

Better Golf Miami may make exceptions when appropriate for genuine emergencies or other extraordinary circumstances. Any exception is determined on a case-by-case basis.

No-Shows

If a customer does not arrive for a scheduled lesson and has not provided advance notice, the lesson will be considered a no-show.

No-show lessons are charged in full and are not eligible for a refund or rescheduling credit except in extraordinary circumstances approved by Better Golf Miami.

Refunds

Purchases and lesson payments are generally non-refundable.

If a customer cancels within the permitted cancellation period, Better Golf Miami will normally provide the opportunity to reschedule or retain the amount paid as credit toward a future lesson rather than issuing a cash or credit-card refund.

Refunds may be considered when exceptional circumstances make rescheduling or using the credit impractical. Approval of these refunds is handled on a case-by-case basis.

If Better Golf Miami must cancel a lesson, the customer will be offered a rescheduled lesson or full credit toward a future lesson. If a reasonable replacement appointment cannot be arranged, the customer may request a refund of the amount paid for the affected lesson.

Nothing in this policy limits any rights a customer may have under applicable law.

Weather, Course Closures, and Unplayable Conditions

Golf instruction may occasionally be affected by severe weather, unsafe conditions, facility closures, course restrictions, or circumstances outside the reasonable control of Better Golf Miami.

When Better Golf Miami determines that a lesson cannot reasonably or safely take place, the lesson may be rescheduled and the customer's payment will be transferred to the new appointment.

Weather-related rescheduling initiated by Better Golf Miami will not be treated as a late cancellation by the customer.

Lesson Packages

Unless otherwise stated when purchased, lesson packages and prepaid lesson credits are non-refundable. Individual lessons contained within a package may be rescheduled in accordance with the 24-hour cancellation policy.

Any expiration period or additional restrictions applicable to a particular package will be disclosed when that package is purchased.

Lesson Video and Sound Recording

To help you improve, Justin may record video of your swing during lessons and practice sessions with the Better Golf Miami app on his iPhone or iPad. These recordings include sound, which can pick up conversation while he records.

After Justin publishes your lesson recap or shares videos with you, the videos he keeps appear in your Better Golf Miami app, with his lines and notes. Only your account and Justin can see them. You can save or share your own copies.

We will not use your videos in marketing or on social media unless you turn on “OK to use my swing videos in Better Golf Miami marketing” in the app. You can turn it off at any time.

Lesson videos are kept until Justin deletes them or you delete your account.

If you book for a child or another person, you confirm that you are their parent or legal guardian, or that they agree, and you consent to this recording on their behalf.

If you would rather not be recorded, or would rather sound not be recorded, tell Justin before or during your lesson or practice session.

By booking a lesson, you consent to lesson video and sound recording as described here.

Contact

Questions regarding cancellations, credits, rescheduling, or refund requests may be directed to:

Better Golf Miami Miami, Florida Email: BetterGolfMiami@gmail.com Instagram: @bettergolfmiami